We want your experience with us to be as pleasant as possible, which is why we've made our returns policy as simple as possible. We are happy to work with you to resolve any issues you may have with our products.
Please note: We cannot issue credits or refunds unless you have first spoken to a Campbelltown Pet and Aquarium Centre representative, as we need to issue you with a returns number and address before you send us back any items. Without these, we will be unable to process your return and refund the cost of your item(s).
Returns Terms & Conditions
- We accept returns for up to 30 days from purchase, providing it is unopened and in original condition (including packaging).
- Items returned after 30 days may not qualify for a refund, or may incur an extra restocking fee.
- You can return your order for a refund, exchange or store credit.
- The customer is responsible for the cost of an item's return, unless there was an error on our behalf. Due to the nature of Australia Post, it may cost more to send an item back to us than us shipping it out to you.
Damaged or Faulty Items
If you received a damaged shipment or product, please email photos of the damaged item to firstname.lastname@example.org , include your invoice number and name, and we will work with you to resolve the issue.