Shipping Policy

Shipping Policy

Thank you for shopping with Campbelltown Pet and Aquarium Centre. Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.

Shipment method & cost
(Under $100) cost $15.00
(Over $100) cost FREE

Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

"In store only" pickup                                                   
Some items due to their size or fragility are currently only offered as "in store pick up" If this is the case the item's description will have this stated.

"Order in items"                                                           
Some items are not kept in store but are available for order in. Please allow up to 7 days for these items to be dispatched. If this is the case the item's description will have this stated.

Damages
If you received a damaged shipment or product, please email photos of the damaged item to indepet2560@gmail.com include your invoice number and name, and we will work with you to resolve the issue. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy
We currently do not ship outside of Australia

Refund Policy
Our Refund Policy provides detailed information about options and procedures for returning your order.